Systems Maintenance and Support

Metrowest IT offers comprehensive support and maintenance services to ensure your system is running at the optimal performance levels.

Support and Maintenance services include:

• Network performance checks
• Telephone and on-site
• Backup verification
• Software version upgrades
• Monitoring of system security
• Administering user access and accounts

To ensure that your service expectations are being met, we will create a Service Level Agreement to outline our scope of service, including hours of support and expected response times.